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Refund Policy

Introduction
At RhinoArtisan, we are committed to ensuring the complete satisfaction of our customers with our software solution. We understand that sometimes, after a purchase, a product may not meet a customer’s expectations. Therefore, we have established a transparent and straightforward refund policy to address such situations.
Refund Process

We offer our customers a 15-day refund period from the date of purchase. During this time, customers can choose to return their RhinoArtisan license for any reason and receive a refund of the purchase price.

However, please note that a 5% deduction for operational costs associated with the platform will be applied to all approved refunds. These operational costs cover fees incurred through payment processing services, such as PayPal, which impose charges for both purchases and refunds. This deduction is necessary to ensure the continued operation and sustainability of our platform.

How To Request A Refund

To request a refund, please follow the steps below:

  • Send an email to our customer support team at support@rhinoartisan.com within 15 days following the date of purchase.
  • Include in the email your name, order number, and the email address used during the purchase.
  • Specify that you are requesting a refund under our 15-day return policy.
  • Once we receive your request, our team will process your refund as soon as possible. Refunds will be made using the same payment method used for the original purchase. Please note that the time to receive the refund may vary depending on the payment provider.
Conditions

The 15-day refund period applies only to direct purchases made through our website or authorized sales platform.

Please note that licenses purchased through resellers or agents are not covered by this refund policy. Customers who have purchased licenses through resellers or agents should contact the point of sale directly to inquire about their refund policies.

RhinoArtisan reserves the right to deny refunds in cases of evident abuse of our refund policy. Examples of abuse include but are not limited to repeated refund requests for the same product, or refund requests made after an extended period of use of the product.

Questions
If you have questions or need assistance with your refund request, please do not hesitate to contact our customer support team at support@rhinoartisan.com. We are here to help.
Acknowledgment

We appreciate your choice of RhinoArtisan for your software needs. Our goal is to provide high-quality products and exceptional customer service. Thank you for your support.