These Terms of Service (“Terms”, “Terms of Service”) govern your relationship with the https://www.rhinoartisan.com/ website (the “Service”) operated by 2Shapes Technologies SLU (“us”, “we”, or “our”).

Please read these Terms of Service carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

As a user of our software, you agree to abide by the terms and conditions set forth herein and acknowledge the company’s prerogative to modify or cancel any of its services as necessary.

Free Trial

2Shapes Technologies SLU may, at its sole discretion, offer a free trial for a limited period of time (“Free Trial”), typically lasting fifteen (15) days.

Trial registration: To sign up for the Free Trial, you may be required to provide your billing information. This information is solely used for verification purposes and will not result in any charges during the Free Trial period.

Modifications and cancellation: 2Shapes Technologies SLU reserves the right, at any time and without prior notice, to (i) modify the terms and conditions of the Free Trial offer, including but not limited to the duration of the trial period or eligibility criteria, or (ii) cancel the Free Trial offer altogether. Any changes to the Free Trial offer will be communicated to users via email or through the Service’s website.

Third-party recommendations: We strongly recommend that you carefully review the terms and conditions as well as the privacy policies of any third-party websites or services that you choose to visit during the Free Trial period. While on these external sites, your interactions are subject to their respective terms of service and privacy policies.

Refunds

2Shapes Technologies SLU reserves the right to consider refund requests on a case-by-case basis and grant them at our sole discretion. Refunds, if approved, will be processed in accordance with our Refund Policy. Please refer to our separate Refund Policy document for detailed information on eligibility criteria, refund process, and timelines.

Technical Support

Our technical support service offers Premium assistance to users, prioritizing support for the current/latest versions of our products. Additionally, support will be extended to the previous version for a period of three (3) months from the release of the latest version.

We are committed to providing a prompt response time of 48 business hours on average, ensuring that users receive timely assistance for any issues encountered. Our dedicated support team endeavors to address all inquiries comprehensively, striving to resolve issues effectively and efficiently.

While we aim to provide exceptional support to our users, it’s important to note that support is provided on a best-effort basis. Adherence to our technical support policy outlined in our Terms of Service is required to ensure a smooth and satisfactory experience for all users.

Furthermore, it’s imperative to acknowledge that while we endeavor to maintain our Technical Support services, the company reserves the right to suspend or terminate this service at any time. This provision is in place to ensure transparency and protect the interests of both our users and the company in unforeseen circumstances or strategic decisions.

Our team is dedicated to assisting users in maximizing their experience with our software and ensuring their satisfaction. If you have any questions or require assistance, please don’t hesitate to contact our support team.

Content

The Customer maintains ownership of and responsibility for the following while using the Service: the Customer’s and, as applicable, its End Users’ files, designs, models, data sets, images, documents, scripts, codes or similar material or any information submitted or transmitted to, or stored or otherwise used in connection with the Service by such Customer or End User, and any specific output generated by the Service, if any, based on any of the foregoing (collectively, “Content”).

By creating, submitting or transmitting to, posting or otherwise making your Content available to 2Shapes and/or others, you acknowledge and agree that you have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of your Content, you will evaluate and bear all risks associated with your Content, and under no circumstances will 2Shapes and/or its affiliates, agents and licensors and each of their respective officers, directors, and employees be liable in any way for your Content as you transmit or otherwise use it, including but not limited to any errors or omissions.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of 2Shapes Technologies SLU and its licensors. The Service is protected by copyright, trademark, and other laws of both Spain and foreign countries.

Users are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purposes and in accordance with these Terms of Service and any other applicable policies.

Our trademarks, trade names, and trade dress may not be used in connection with any product or service without the prior written consent of 2Shapes Technologies SLU. Any unauthorized use of the Service or its contents may violate copyright, trademark, and other laws.

2Shapes Technologies SLU actively protects its intellectual property rights and reserves the right to take appropriate legal action against any unauthorized use or infringement.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by 2Shapes Technologies SLU.

2Shapes Technologies SLU provides these links for your convenience and reference only. We do not control the content, privacy policies, or practices of any third-party websites or services, and we do not endorse or make any representations about them.

You acknowledge and agree that 2Shapes Technologies SLU shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to review the terms and conditions, privacy policies, and practices of any third-party websites or services that you visit. You access and use such sites and services at your own risk.

Termination

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

In the event of termination or suspension of your account, we will make reasonable efforts to notify you via email or through other means of communication available to us. However, we reserve the right to terminate your account without prior notice if we deem it necessary to protect the integrity and security of our Service or to comply with legal obligations.

Upon termination, your right to access and use the Service will immediately cease. We will take appropriate measures to safeguard your personal information and data in accordance with applicable data protection laws.

Limitation Of Liability

In no event shall 2Shapes Technologies SLU, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses arising out of or in any way connected with (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not the company has been informed of the possibility of such damage.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

2Shapes Technologies SLU, its subsidiaries, affiliates, and licensors do not warrant that: (a) the Service will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms, including disputes regarding its existence, validity, interpretation, performance, breach, or termination, shall be exclusively resolved by the courts of Spain. You expressly consent to the jurisdiction and venue of such courts.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes to the Terms will be effective immediately upon posting on this page.

We will make reasonable efforts to provide notice of any material changes to the Terms, such as by sending an email notification to registered users or posting a prominent notice on our website. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Contact

If you have any questions about these Terms, please contact us by email at info@rhinoartisan.com.